FAQ – Wild Rose Manor

Questions, answered.

Ordering & Sizing

How do I find my size? How do I find my size?

Check out our Size Guide for full measurements. If you're between sizes or unsure, we generally recommend sizing up and having the dress tailored down — it's easier to take a dress in than let it out.

Can I get a dress altered/tailored through you? Can I get a dress altered/tailored through you?

[Answer pending — e.g., is tailoring included with a fitting appointment, or a separate paid service? What's the cost and turnaround time?]

Can I order a dress in a size you don't have in stock? Can I order a dress in a size you don't have in stock?

Answer pending

Can I get my dress in time for an upcoming event? Can I get my dress in time for an upcoming event?

Need something quickly? Reach out to us directly and we'll do what we can to accommodate rush requests.

What forms of payment do you accept? What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Do you offer payment plans (like Afterpay or Klarna)? Do you offer payment plans (like Afterpay or Klarna)?

tbd

Fittings & Appointments

Do I need an appointment to shop in-store? Do I need an appointment to shop in-store?

Not at all — walk-ins are always welcome during our regular hours. Appointments are for a private, one-on-one hour.

What happens during a private fitting appointment? What happens during a private fitting appointment?

Come with dresses already saved from browsing, or arrive with nothing prepared — your stylist can help you either way. If you'd like tailoring, measurements are taken on the spot.

How do I book an appointment? How do I book an appointment?

Answer pending

Can I cancel or reschedule my appointment? Can I cancel or reschedule my appointment?

answer pending

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Most orders arrive within 2–5 business days via USPS Priority Mail. You'll receive a confirmation email with tracking the moment your dress ships.

Is there free shipping? Is there free shipping?

Yes — every order ships free, no minimum required.

Do you ship internationally? Do you ship internationally?

Not yet. We currently ship within the United States only.

Do you offer local pickup instead of shipping? Do you offer local pickup instead of shipping?

Yes, we will have your dress ready for you at our store if you purchase online.

Returns & Refunds

Do you offer refunds? Do you offer refunds?

Yes. If something isn't quite right, you have 14 days from delivery to return or exchange your dress.

How much can I get refunded? How much can I get refunded?

Full refund to your original payment method, once we've received and inspected your return — as long as the dress is unworn, unaltered, and has all original tags attached. Final sale items and altered garments aren't eligible.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

We do — return shipping is always on us, no cost to you.

Can I exchange for a different size instead of a full return? Can I exchange for a different size instead of a full return?

Exchanging your dress follows the same process as a return with a new purchase.

What if my dress arrives damaged or wrong? What if my dress arrives damaged or wrong?

answer pending

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments? Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Other

Do you offer styling for events beyond prom and homecoming? Do you offer styling for events beyond prom and homecoming?

Yes, we are happy to style you at any time - from casual to formal events.

Do you have a loyalty or referral program? Do you have a loyalty or referral program?

Answer pending

How can I be a Wild Rose? How can I be a Wild Rose?

tbd

How does the Manor Registry work? How does the Manor Registry work?

tbd

Do you offer gift cards? Do you offer gift cards?

Not yet — but it's something we're considering for the future.

Still have a question? Still have a question?

Didn't find your answer? Reach out on our Contact page, or email us at hi@thewildrosemanor.com — we're happy to help.